Shipping, Returns, and Exchanges
Once your Shelf Reliance purchase has been placed, three update e-mail notices will be sent to you. First, you will receive an order confirmation stating your order is pending. This will shortly be followed by an order processing notice. FedEx will send you a shipping notification that includes package and tracking information once your order has left our warehouse.
Shipping times from our warehouse vary by location. Information concerning time of departure, estimated delivery date, and package location can be found at
http://fedex.com. You'll need your tracking number(s) to check the shipping status of your item(s). If you have any problems with your shipment (i.e., broken/missing parts) please call our office toll-free at 877-743-9902. You may also e-mail us at
customerservice@shelfreliance.com; we will replace any missing or damaged parts free of charge.
How long will my Food Rotation System take to ship?
Shipping times vary by location; however, packages generally arrive within 7-10 business days after FedEx sends their shipping notification.
Returning and Exchanging Merchandise
What should I do if the unit I purchased does not accommodate my needs?
Shelf Reliance has several units and options that will accommodate most needs and living spaces. If you receive a unit that does not work for you, you can exchange your unit for more suitable match. There are no penalty charges associated with any exchange; however, you will need to pay all shipping charges and any difference in price associated with your exchange. If you would like to exchange your unit, please fill out the following form and place it in your return box:
Return/Exchange Form. Please call our office toll free at 877-743-5373 with any questions or concerns you may have.
How can I return my unit?
There is a mandatory 6% restocking fee on all returns. If you would like to return your unit, please fill out the following form and place it your return box:
Return/Exchange Form. All shipping charges associated with your return are your responsibility. Please call our office toll free at 877-743-5373 with any questions or concerns you may have. Once we have received your unit we will call you to confirm and refund your purchase.
Can I change the row configuration once I have received my unit?
Yes. After you have received your unit you still have the option to change the configuration. You can exchange one row for one other row of a different size for $10. You may also exchange one large row (5 large tracks) for two small rows for $50. Shipping charges associated with re-configuration will be your responsibility. If you would like to exchange your row configuration, please fill out the following form and place it in your return box:
Return/Exchange Form. Please call our office toll-free at 877-743-5373 with any questions or concerns you may have.
