Refund policy

We have a 30-day money-back guarantee return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. Include your packing slip or copy of the paid invoice. You must pay to have the items shipped back to us.

To start a return, contact us at support@shelfreliance.com. Please note that returns will need to be sent to the following address:

Attn: Returns
[Your Order #] [First and Last name]
97 W. 300 S.
Millville, UT 84326

Please include your order number on the attention line; this helps the process move much faster once it’s delivered.

If your items are past the 30 days, we'll issue returns on a case-by-case basis. You must pay to have the items shipped back to us. Items returned to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@shelfreliance.com.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. Once approved, you’ll automatically be refunded on your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@shelfreliance.com.