Shipping policy

Order processing
After receiving your order confirmation email, all orders are processed within 2 to 5 business days (excluding weekends and holidays). You will receive another notification when your order has shipped. 

Free Shipping
Every order over $99 in the continental United States will receive free shipping. Otherwise, all continental USA orders will have the Flat Shipping Rate of $12.95.

We currently don't ship to Alaska and Hawaii. 

P.O. Box

We don’t ship to P.O. Boxes. Please provide us with another address for your order.

How do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at support@shelfreliance.com with your name and order number. We will look into it for you.

Refunds, Returns & Exchanges
We accept product returns up to 30 days after delivery if the item is unused and in its original condition. If you haven't included the $2.98 re:do fee with your order, you are responsible for shipping the items to:

Attn: Returns [Your Order #]
197 W. 300 S.
Millville, UT 84326

Please include your order number on the attention line; this helps the process move faster once delivered. Once your order is in transit you will receive a refund to the original payment method within 1-3 days. 

 

If you used Re:do, please use the Easy Returns portal located in the website footer.

If your order arrives damaged in any way, please email us as soon as possible at support@shelfreliance.com or use the chat feature with your order number and a photo of the item’s condition. We address these on a case-by-case basis.

If you have any further questions, please don’t hesitate to contact us at support@shelfreliance.com.

Last updated: March 2024